Our commitments: dh888 respects your privacy. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. By using the platform, you are considered to have agreed to this policy.
1 What Data We Collect
When you register and use our services, dh888 collects certain necessary information — solely to provide you with accurate and secure service. The data we collect falls into two categories:
Directly Provided Information:
- Full name and date of birth
- Mobile number and email address
- National ID / Passport number (for identity verification)
- Payment details (bKash / Nagad number — full account credentials are not stored)
- Residential address
Automatically Collected Information:
- IP address & device type
- Browser information and operating system
- Time spent on the platform and pages visited
- Transaction history and gaming activity logs
- Cookie and session data
We never store your full bank card number, CVV, or PIN. Payment information is processed exclusively through approved payment gateways.
2 How Your Data Is Used
Dh888 uses collected data solely for specified purposes. Your data is never used in any way that violates this privacy policy.
| Purpose of Use | What data is used |
|---|---|
| Account creation and management | Name, mobile number, email, date of birth |
| Identity Verification (KYC) | NID/Passport, address, date of birth |
| Financial transaction processing | Payment details, transaction history |
| Fraud Prevention | IP address, device information, logs |
| Customer support | Name, mobile number, email, account history |
| Sending promotional offers | Email, mobile (with consent) |
| Fulfilling legal obligations | All applicable data |
We use your data to create a personalized experience, making it easier to find your preferred games and offers. This personalization is entirely optional and can be turned off at any time from your account settings.
3 Data sharing policy
Dh888 never sells your personal data or shares it with third parties for commercial purposes. However, there are specific circumstances where sharing may be required:
- Approved payment partners: Necessary data is shared with payment service providers such as bKash and Nagad for transaction processing.
- Technology Service Providers: Limited data is shared with trusted partners providing hosting, cybersecurity, and analytics services, all of whom are bound by strict confidentiality agreements.
- Law enforcement agencies: Data may be disclosed in response to a court order or a lawful request from a government authority.
- Fraud Prevention: We may cooperate with regulatory authorities in investigations related to money laundering or fraud.
Assurance: Your data will not be shared with anyone outside the circumstances described above. All third parties are required to comply with our privacy standards.
4 Cookie Policy
The dh888 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
Types of cookies we use:
- Essential Cookies: Essential for protecting login sessions, security verification, and core platform functionality. These cookies cannot be disabled.
- Functional cookies: To remember your language preferences, game settings, and personal preferences.
- Analytics Cookies: To monitor website usage and improve the quality of our services.
- Performance Cookies: To monitor page loading speed and identify technical issues.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the website.
5 Data Protection Measures
Dh888 applies industry-leading security measures to protect your data. Our security framework consists of the following layers:
- Encryption: All data transmissions are secured with TLS 1.3 / 256-bit AES encryption.
- Firewall & DDoS Protection: Servers are protected by an advanced Web Application Firewall (WAF).
- Regular Security Audits: Regular penetration tests are conducted by independent security specialists.
- Employee training: All our staff are trained in data protection and are bound by confidentiality agreements.
- Access control: Only authorized personnel may access data, and only to the limited extent required.
Important: Even with the highest level of technical protection, 100% security on the internet cannot be guaranteed. We strongly advise you not to share your password with anyone and to change it regularly.
6 Your Rights
As a dh888 user, you have several important rights regarding your personal data. We respect and uphold all of them.
Right to access your data
You may request to know what personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to erasure
You may request deletion of your data under specific conditions.
Right to Opt Out of Promotional Communications
You may opt out of marketing emails or SMS at any time.
Right to data portability
You may request a copy of your data in a portable format.
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request. In some cases, legal obligations may prevent us from deleting all data.
7 Data Retention Period
Dh888 does not retain your data longer than necessary. Retention periods vary depending on the type of information:
- Account information: For the duration of the active account and up to 5 years after closure.
- Financial transaction records: Up to 7 years, as required by law.
- Communication Logs: Support-related communications for up to 2 years.
- Cookie data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
- Fraud Prevention Logs: For the duration necessary to investigate potential fraud.
Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
8 Child Protection
Dh888 strictly prohibits registration by anyone under 18. We do not knowingly collect any personal information from minors.
If a minor's data is found to have entered our system for any reason, we will immediately close the account and delete the associated data upon notification. If a parent or guardian suspects their child has registered on this platform, please contact our support team immediately.
Age Verification: Age is verified at registration using date of birth and national ID. Additional documents may be requested in cases of doubt.
9 Policy Changes
Dh888 may update this Privacy Policy as needed. When changes are made, we will:
- We will publish the updated policy on the website and revise the "Last Updated" date.
- For significant changes, you will be notified in advance by email or SMS to your registered contact.
- Continuing to use the platform after a new policy is published will be considered your acceptance of the updated terms.
We recommend visiting this page regularly to stay informed of any policy updates.
10 Contact Us
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our data protection team.
Email: [email protected]
Response Time: Within 24–48 hours on business days
Data protection request response times: 30 Business Days
Your privacy matters deeply to us. We take every request seriously and aim to resolve it as quickly as possible.